Effective communication is a vital skill in the workplace. This course is designed to help individuals improve their communication skills to become better communicators in their professional environment. The course will cover various communication strategies, techniques, and best practices that can be applied to different situations in the workplace.
Learning Outcome: By the end of the course, learners will have developed a better understanding of communication in the workplace, learned effective communication strategies, and acquired the necessary skills to communicate with confidence in various situations. They will be able to communicate more effectively with colleagues, customers, and clients, resolve conflicts through communication, and deliver engaging presentations.
Target Audience: This course is suitable for anyone who wants to improve their communication skills in the workplace, including entry-level employees, mid-level managers, and senior executives. It is also ideal for those who work in customer service, sales, or any role that requires effective communication with others.
Course Delivery: This course will be delivered online and will consist of video lectures, interactive quizzes, and practical exercises. Learners will also have access to course materials, including reading materials and case studies. The course can be taken at the learners’ own pace and is self-paced.
Course Duration: The course will consist of 8 modules and is designed to be completed within 8 weeks. However, learners can complete the course at their own pace, and there are no strict deadlines.
Course Fees: N60,000
Course Prerequisites: There are no formal prerequisites for this course. However, learners should have a basic understanding of written and spoken English, as the course will be conducted in English.
Course Certification: Learners who successfully complete the course will receive a certificate of completion. The certificate will indicate that the learner has acquired the necessary skills to become a better communicator in the workplace.
Instructor: The course will be taught by an experienced instructor with expertise in communication and workplace dynamics. The instructor will provide guidance, support, and feedback to learners throughout the course.
Conclusion: This course is an excellent opportunity for individuals who want to improve their communication skills in the workplace. The course provides practical strategies, techniques, and best practices that can be applied to different situations in the workplace. By the end of the course, learners will have developed the skills and confidence to communicate more effectively with colleagues, customers, and clients.
Course Outline:
Module 1: Understanding Communication in the Workplace
- Importance of communication in the workplace
- Barriers to effective communication
- Types of communication in the workplace
Module 2: Active Listening Skills
- Understanding the importance of active listening
- Techniques for active listening
- Overcoming listening barriers
Module 3: Verbal Communication Skills
- Techniques for effective verbal communication
- Non-verbal communication cues
- Communicating with clarity and precision
Module 4: Written Communication Skills
- Writing effective emails
- Writing professional reports and documents
- Tips for effective written communication
Module 5: Communication in Teams
- Understanding team communication dynamics
- Effective communication strategies for teams
- Overcoming communication challenges in teams
Module 6: Communication with Customers and Clients
- Understanding customer and client communication needs
- Effective communication techniques for building rapport
- Dealing with difficult customers
Module 7: Presentation Skills
- Techniques for delivering effective presentations
- Overcoming presentation anxiety
- Creating engaging and impactful presentations
Module 8: Conflict Resolution
- Understanding the different types of workplace conflicts
- Techniques for resolving conflicts through communication
- Strategies for preventing conflicts in the workplace
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Module 1: Understanding Communication in the Workplace
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Module 2: Active Listening Skills
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Module 3: Verbal Communication Skills
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Module 4: Written Communication Skills
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Module 5: Communication in Teams
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Module 6: Communication with Customers and Clients
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Module 7: Presentation Skills
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Module 8: Conflict Resolution
