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7 Laws of Legendary Service

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7 laws of legendary service kingsley aigbona

It is now increasingly easy for a customer to dump one brand for another. Customer migration has never been so fast and spontaneous in the history of the world as it is today.¬†Technology and abundance of options has made it so. The organization that takes the laws of legendary service¬†serious need not fear this trend. […]

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Legendary Service & The Empowered Customer

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legendary service & the empowered customer

Customer service is dead. What every orgainzation and businessperson must now adopt is customer satisfaction which can only be achieved through what I call legendary service. It takes the conscious building of a customer-centric business to be able to convert every customer into what I now call empowered customers. An empowered customer is one who […]

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Customer Service is Dead!

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customer service is dead

The left front tyre of my car got punctured in motion this morning. I may not be able to share all the events that followed right now, but I can definitely use one of them to prove the point I have been insisting for over a quarter of a decade now. That customer service is […]