Best You!

Customer Service is Dead!

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customer service is dead

The left front tyre of my car got punctured in motion this morning. I may not be able to share all the events that followed right now, but I can definitely use one of them to prove the point I have been insisting for over a quarter of a decade now. That customer service is […]

Best You!

Customer Trust: Rebuilding After Setback

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Customer Trust - Rebuilding It After Setback

No matter how much technology we deploy into a business, it will still be ran by people. As a result of this, mistakes will be made. Promises will be broken. Customer trust will be broken. What can we do about it? Business is always all about the customer. This is probably why I enjoy facilitating […]