Tag: customer service

Customer Centric Business: 9 Building Blocks

A customer centric business is one in which every decision (regarding products/services) is made to best serve the interests of the┬ácustomer, while he is actually being made to feel empowered. It is in this {…}

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Legendary Service & The Empowered Customer

Customer service is dead. What every orgainzation and businessperson must now adopt is customer satisfaction which can only be achieved through what I call legendary service. It takes the conscious building of a customer-centric {…}

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Customer Service is Dead!

The left front tyre of my car got punctured in motion this morning. I may not be able to share all the events that followed right now, but I can definitely use one of {…}

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Customer Trust: Rebuilding After Setback

No matter how much technology we deploy into a business, it will still be ran by people. As a result of this, mistakes will be made. Promises will be broken. Customer trust will be {…}

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