Best You!

Customer Centric Business: 9 Building Blocks

Posted on
9 Building Blocks of customer centric business

A customer centric business is one in which every decision (regarding products/services) is made to best serve the interests of theĀ customer, while he is actually being made to feel empowered. It is in this kind of business empowered customers are created. In this time and age of endless innovation and competition, it is now increasingly […]

Best You!

Legendary Service & The Empowered Customer

Posted on
legendary service & the empowered customer

Customer service is dead. What every orgainzation and businessperson must now adopt is customer satisfaction which can only be achieved through what I call legendary service. It takes the conscious building of a customer-centric business to be able to convert every customer into what I now call empowered customers. An empowered customer is one who […]

Best You!

Customer Service is Dead!

Posted on
customer service is dead

The left front tyre of my car got punctured in motion this morning. I may not be able to share all the events that followed right now, but I can definitely use one of them to prove the point I have been insisting for over a quarter of a decade now. That customer service is […]

Best You!

Customer Trust: Rebuilding After Setback

Posted on
Customer Trust - Rebuilding It After Setback

No matter how much technology we deploy into a business, it will still be ran by people. As a result of this, mistakes will be made. Promises will be broken. Customer trust will be broken. What can we do about it? Business is always all about the customer. This is probably why I enjoy facilitating […]