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Transitioning: 10 Steps From Employee to Boss

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transitioning from employee to boss

The economy is getting tougher. Organizations are still firing. Just earlier this week, another Nigerian bank fired over 100 of their staff. This is the time to begin to take transitioning from being employed to becoming a business owner. It is common knowledge that transitioning from the employee status to being a business owner is […]

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Idea Conversion: Why Ideas Will Not Make You Rich

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idea conversion - why idea will not make you rich

You have heard how that ideas rule the world. You have also heard that ideas made Walt Disney famous. You have also been told that Bill Gates and Mark Zuckerberg got rich because of ideas. Well, ideas do NOT make people rich. It is knowing how to make ideas work through the elements of proper idea […]

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Customer Centric Business: 9 Building Blocks

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9 Building Blocks of customer centric business

A customer centric business is one in which every decision (regarding products/services) is made to best serve the interests of the customer, while he is actually being made to feel empowered. It is in this kind of business empowered customers are created. In this time and age of endless innovation and competition, it is now increasingly […]

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7 Laws of Legendary Service

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7 laws of legendary service kingsley aigbona

It is now increasingly easy for a customer to dump one brand for another. Customer migration has never been so fast and spontaneous in the history of the world as it is today. Technology and abundance of options has made it so. The organization that takes the laws of legendary service serious need not fear this trend. […]

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Legendary Service & The Empowered Customer

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legendary service & the empowered customer

Customer service is dead. What every orgainzation and businessperson must now adopt is customer satisfaction which can only be achieved through what I call legendary service. It takes the conscious building of a customer-centric business to be able to convert every customer into what I now call empowered customers. An empowered customer is one who […]

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Customer Service is Dead!

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customer service is dead

The left front tyre of my car got punctured in motion this morning. I may not be able to share all the events that followed right now, but I can definitely use one of them to prove the point I have been insisting for over a quarter of a decade now. That customer service is […]

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Business Idea Viability Test

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business idea

I want to assume that you now have a business idea. If you don’t, click on the image below to read the guide I have done on getting business ideas. So if you have an idea already, it is time to test it for viability – to know if it is going to make money or profit. I […]

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Results: Getting them Every Time

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results

We live in a results-driven world. Sales people now have stiffer targets on how many customers they should acquire. Investors are increasing the criteria for parting with their hard earned money for start-ups. As technology advances more, it seems life gets more complicated. Results are now more important than ever. It is very importance to get […]

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Analytical Problem Solving: Cure for Confusion

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Analytical Problem Solving in 8 steps - kingsley aigbona

Have you ever felt confused? I have! The feeling could sometimes last for a whole weekend, until I discovered how to cure myself. Whenever I feel confused now, I switch on my Analytical Problem Solving skill. Worry is one of the most common sources of confusion. When the feeling of confusion is allowed unchecked, it […]